Shipping policy

At StairsNosingUK.uk, we aim to dispatch and deliver all orders as quickly and efficiently as possible. Please review the information below regarding our shipping process and delivery times.

Delivery Area

We currently ship to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

All orders are processed and dispatched within 24 hours of receiving cleared payment, excluding:

  • Weekends
  • Bank Holidays
  • Public Holidays
  • Exceptional circumstances beyond our control

Orders placed outside normal business hours will be processed on the next working day.

Standard Delivery

Most orders are delivered within 1–3 working days after dispatch, depending on the delivery location and courier service.

Delivery times are estimates and may occasionally vary due to factors outside our control.

Express Delivery

For customers requiring faster delivery, we offer an Express Delivery service.

Express Delivery Times

  • Delivery within 1–3 working days
  • Available on eligible products
  • Orders must be placed before 2:00 PM on a working day

Express orders placed after the daily cut-off time will be processed on the next working day.

Delivery Partners

We work with trusted courier partners to ensure safe and reliable delivery of your orders.

Delivery services may vary depending on:

  • Product size
  • Product weight
  • Delivery location
  • Courier availability

Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Customers are encouraged to monitor shipment progress using the tracking details supplied by the courier.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

  • Adverse weather conditions
  • Courier network disruptions
  • High seasonal demand
  • Transport issues
  • Circumstances beyond our reasonable control

Delivery estimates are not guaranteed delivery dates.

Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will investigate the matter with the courier and work to resolve the issue as quickly as possible.

Incorrect Delivery Information

Customers are responsible for ensuring that delivery details provided at checkout are accurate and complete.

We cannot be held responsible for delays or failed deliveries resulting from incorrect address information supplied by the customer.

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information.

Damaged Deliveries

If your order arrives damaged, please notify us within 24 hours of delivery.

To help us process your claim efficiently, please provide:

  • Your order number
  • Photographs of the packaging
  • Photographs of the damaged item(s)

Claims submitted after 24 hours may affect our ability to investigate with the courier.