Refund and Returns Policy

Refund and Returns Policy

Customer satisfaction is a number one priority at stairsnosinguk.uk. Your satisfaction matters to us—if you are not satisfied with your order, we want to assist. Read below for information regarding returns and refunds.

Return and Refund Eligibility

Refunds and returns are accepted on purchases placed on our site, subject to the conditions set below:

Return Timeframes

Please report any damaged or faulty items to us within 24 hours of receiving your delivery.

Otherwise, for any other cause, please notify us within 14 days from receipt of your delivery. 

Returns are to be requested within 30 days of date of delivery.

Item Condition Requirements

Items should be in the same, original, unused, and sealed as delivered condition.

Products must be returned unused, in their original condition, and fit for resale.

Return Shipping Responsibility

Customer pays for return shipping, unless it is a damaged or defective product.

Refundable shipping is only in the event of fault or damage to the product.

Damaged or Faulty Products

In the event of a damaged or faulty order, we request you to kindly notify us within 24 hours from order delivery.

Notify us by email with proof of damage attached which we can use to facilitate your return promptly.

Custom or Special Orders

Items cut to size, drilled or specially ordered are not returnable, except if faulty or damaged on arrival.

Incorrect Orders or Change of Mind

If you have received the wrong item or no longer require it, return postal expense will be your responsibility.

Original postage will be non-refundable in this scenario.

Contact Us

Should you encounter any issues or need to arrange a return, kindly use the contact details listed below.

Address:

961 Leeds Road, Bradford, England, BD3 8JB

Email: sales@stairsnosinguk.uk

Phone: 07401774123

We appreciate your business and hope to offer great service and support at stairsnosinguk.uk.