Refund and Returns Policy
Refund and Returns Policy
Customer satisfaction is our top concern at stairsnosinguk.uk. Your satisfaction is important to us—if you're not satisfied with your purchase, we're here to help. Please see the policy below for details on returns and refunds.
Return and Refund Eligibility
Returns and refunds are available on orders made on our website, provided that the following terms apply:
Return Timeframes
For defective or damaged products, you should inform us within 24 hours of receiving your order.
If you have any other reason, please let us know within 14 days of receiving your delivery.
Returns should be completed within 30 days from date of delivery.
Item Condition Requirements
The returned items should be in their original, unused, and unopened state, as they were received.
Goods should be returned in their original, undamaged, and resalable condition.
Return Shipping Responsibility
Buyers are responsible for return shipping, except for damaged or faulty goods.
Refundable shipping is only where there is fault or damage in the goods.
Damaged or Faulty Products
If you have a damaged or faulty order, we would be grateful if you would inform us within 24 hours of the receipt of the order.
Inform us by email with evidence of damage attached that we can use to deal with your return effectively.
Custom or Special Orders
Goods which are cut to length, drilled or ordered specifically are non-returnable, unless in the case of them being faulty or damaged on delivery.
Incorrect Orders or Change of Mind
If you've ordered incorrectly or no longer want it, return postage cost will be your liability.
Original postage charges will not be reimbursed in those situations.
Contact Us
For any concerns or to arrange a return, kindly contact through the below details:
Address: 77 Victoria Street, Grimsby, England, DN31 1DB
Email: sales@stairsnosinguk.uk
Phone: 07401774123
Thank you for your purchase at stairsnosinguk.uk. We value your business and we strive to provide great service and support.